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Refund & Return Policy

Last Updated: 2026

Our products are fully handmade, so the final item may have slight variations in color, shape, or finish and may not be a 100% match to the reference pictures. Our products are fully handmade, so the final item may have slight variations in color, shape, or finish and may not be a 100% match to the reference pictures.

At Decor by MHS, we take pride in offering 100% original, handmade, and imported décor products. Please read our policy carefully before making a purchase.

1. Customer Responsibility

  • Review product details, descriptions, and images before ordering.

  • Ensure you are not allergic or sensitive to any materials used.

  • Since we are sellers, not manufacturers, we are not responsible for personal reactions, allergies, or side effects.

2. Artificial Jewelry & Special Items

  • Artificial jewelry may change color or dull over time due to moisture, perfume, sweat, or water exposure. This is normal.

  • Only authentic, branded products are sold. Claims of inauthenticity without proof will not be accepted.

3. Return & Exchange Eligibility

You can request a return or exchange if:

  • The product is unused, unopened, and in original condition.

  • Packaging is intact.

  • Complaints about damage, leakage, missing items, or defects are reported within 48 hours of delivery.

4. Non-Returnable Items:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom items

  • Personal care products, lingerie, nightwear, handwash, dishwash, or jewelry

  • Hazardous materials

  • Sale items and gift cards

5. How to Request a Return

  • Contact us via:

    • 📧 Email: chmhassans786@gmail.com

    • 💬 WhatsApp: +92 312 7034076

    • 📱 Facebook/Instagram: Official pages

Return requests are approved within 24–48 hours. Do not send items back without approval; such returns will not be accepted.

6. Refund Process

  • Refunds cover the amount you paid, not the retail price.

  • Delivery charges are refundable only if the error was on our side (wrong, missing, or damaged product).

  • For voluntary returns, delivery charges are non-refundable.

  • Refunds are processed within 14 days of receiving the returned item via bank transfer. Timing depends on your bank/payment method.

7. Right to Refuse Service

Decor by MHS reserves the right to:

    • Cancel orders

    • Decline returns or exchanges

    • Refuse service at our discretion

7. Additional Benefits

  • 🚚 Free shipping on orders above Rs. 5000

  • 🔄 Easy 2-day exchange & return

  • 🔐 Secure checkout

  • 💳 Verified & secure payment